Digitalization and more efficient processes for retail

1. A customer requests a consultation via service bell or tablet.
2. The responsible employees are informed in a targeted and discreet manner.
3. One employee accepts the task, the others are informed about it.
4. The customer receives confirmation that an employee is coming.

Benefit: Fewer aborted purchase processes, higher sales and increased customer satisfaction.

1. Recurring tasks can be defined and assigned a fixed time.
2. Employees are prompted via their Smart Device to complete a recurring task.
3. One employee confirms the task, the others are informed about it.
4. The process is automatically documented.

Benefit: Reliable completion of routine tasks, reduced workload for employees and increased customer satisfaction.

1. An employee at a cash register activates that an additional cash register is required.
2. The employees are notified of the task via radio or smart device.
3. One employee takes over the task, the others are informed about it.
4. A customer announcement is played that another cash register will be opened.
5. The light of the newly opened cash register goes on and the process is automatically documented.

Benefit: The entire process is automated and quickly and reliably reduces the length of checkout lines and improves the shopping experience.

1. An employee sends an audio request to his colleagues.
2. One colleague acknowledges the request and the others are informed about it.
3. The responding colleague sends an audio message to the questioner.

Benefit: Discreet and fast communication for increased customer satisfaction and relief of employees.

1. The reverse vending machine is integrated into the system.
2. The vending machine discreetly reports an impending problem to the employees.
3. One employee confirms the task, the others are informed about it.
4. The process is automatically documented.

Benefit: Reduced machine downtime and increased customer satisfaction through better service.

1. Data from the Corona – customer counting system is evaluated.
2. AI calculates the average length of customer stay for the respective period, e.g. by day of the week and time of day.
3. AI calculates the number of customers who will be at the checkout in 10 minutes and how many cash registers are needed, it controls break scheduling and informs employees.
4. If a new cash register is needed, the system informs automatically. One employee confirms the task and opens a cash register, the others are informed about it.

Benefit: Increased customer satisfaction through shorter checkout lines and better customer throughput.

1. The head office informs the stores: A product is being recalled.
2. The employees are informed directly on their Smart Devices.
3. A qualified employee confirms the task and the others are informed about it.
4. The process is automatically documented.

Benefit: Faster communication leads to shorter response times in the branches and reduces the workload at the headquarters.

1. Existing radio communication systems are integrated into the system.
2. Networked devices and services can send requests for action to employees.
3. The ReAct radio gateway enables audio communication of devices and services directly in the existing radio infrastructure.

Benefit: Reduced machine downtime for increased customer satisfaction and higher employee satisfaction.

1. The shop floor can be divided into different sound zones.
2. Each sound zone can be designed with individual music and time-controlled advertising announcements: because young vegetables sound different than old wine and sets the right impulses for customers.

Benefit: Noise is reduced, which relaxes customers and employees. This keeps customers in the store longer and increases sales.